We ship with Australia post.
- Shipping within Australia is $10 flat rate.
Shipping should take 2-3 days delivery if ordered before the shipping countdown on our website. If your package is not received within 3 business days from dispatch date, please contact us at email@example.com. *AU Post are currently expecting some delays we advise to wait for 5 days before contacting us as they are experiencing higher online shopping volumes than normal.
We ship with DHL Express.
- Express international shipping is $20 and any orders over $150 is FREE.
Express international shipping can take 2-3 business days to arrive.
*This does not include time spent with Customs.
*RooGrips cannot control the import duties and taxes for deliveries to your respective country. All customers are liable for any import duties or taxes incurred in their order.
If you do not receive your international order within 10 business days, please contact us at firstname.lastname@example.org
You may return/exchange an unused item in new condition within 14 days of purchase within Australia, 30 days of purchase worldwide.
All items must include original packaging and have no chalk or signs of use.
- Australian customers will be responsible for return shipping only.
- International customers will be responsible for shipping both ways.
- Sale items are non-refundable, but we can offer an exchange or credit note.
- Please allow 1-3 days for your return to be processed or an exchange to be sent from time of us receiving for product.
Kangaroo leather may show signs of natural scarring and battle wounds. These do not weaken the leather in any way. Just consider your grips to be very unique.
The life expectancy of our grips will be determined by the frequency of your training, volume of your training and specific gymnastics and/or barbell work.
The grips can stretch up to half a size more depending on how often the grips are “pulled” in training. You can take this into consideration when purchasing your size in grips.
If the grips have a manufacturing fault we will happily replace your grips with a new pair.