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    RETURNS/ EXCHANGES

    You may return/exchange an unused item in new condition within 14 days of purchase within Australia, 30 days of purchase worldwide.  

    All items must include original packaging and have no chalk or signs of use.

    • Australian customers will be responsible for return shipping only.
    • International customers will be responsible for shipping both ways.
    • Sale items are non-refundable, but we can offer an exchange or credit note.
    • Please allow 1-3 days for your return to be processed or an exchange to be sent from time of us receiving for product.

    You may return the items to the address below:

    ROOGRIPS
    7 Taronga Place
    Mona Vale NSW 2103
    AUSTRALIA

         

    FAULTY ITEMS

    Kangaroo leather may show signs of natural scarring and battle wounds. These do not weaken the leather in any way. Just consider your grips to be very unique. 

    The life expectancy of our grips will be determined by the frequency of your training, volume of your training and specific gymnastics and/or barbell work.

    The grips can stretch up to half a size more depending on how often the gripsare “pulled” in training. You can take this into consideration when purchasing your size in grips. 

    If the grips have a manufacturing fault we will happily replace your grips with a new pair.

     

    SHIPPING- AUSTRALIA

    We ship with Australia post.

    Standard shipping within in Australia is FREE on www.roogrips.com
    Standard shipping can take up to 5-7 working days. 

    Express shipping within Australia is an extra charge of $11 www.roogrips.com
    Express Shipping should be guaranteed next day delivery if ordered before the shipping countdown on our website. If your package is not received within 2 business days, please contact us at info@roogrips.com

     

    SHIPPING- INTERNATIONAL

    We ship with Australia Post.

    The Countries courier of choice handles internationals orders. 

    Standard international shipping is FREE on www.roogrips.com
    Standard international shipping can take up to 10-16 business days to arrive.
    This does not include time spent with Customs.

    If you do not receive your international order within 16 business days, please contact us at info@roogrips.com