Shipping & Returns
Domestic shipping
We offer FREE shipping with Australia post on orders over $100.
Flat rate of $10 within Australia. Shipping should take 3-5 days delivery. If your package is not received within 5 business days from dispatch date, please contact us at support@roogrips.com
* EXPRESS - you have the option at checkout to pay $20 for EXPRESS shipping which would be with you within 1-3 days from dispatch & depending on your state.
International shipping
We ship with DHL & AU POST Express International. *Minimum $50 spend on all International orders.
- Standard international shipping is $20 (5-10 business days to arrive, average is 5)
- Express international shipping is $50 (2-3 business days to arrive)
*This does not include time spent with Customs.
*RooGrips cannot control the import duties and taxes for deliveries to your respective country. All customers are liable for any import duties or taxes incurred in their order.
If you do not receive your international order within 10 business days, please contact us at info@roogrips.com
RETURNS
You may return/exchange an unused item in new condition within 14 days of purchase within Australia, 30 days of purchase worldwide.
All items must include original packaging and have no chalk or signs of use.
- Australian customers will be responsible for return shipping only.
- International customers will be responsible for shipping both ways.
- Sale items are non-refundable, but we can offer an exchange or credit note.
- Please allow 1-3 days for your return to be processed or an exchange to be sent from time of us receiving for product.
Please send us an email at support@roogrips.com to let us know you've changed your mind and we will give your next steps / address to post them back to.
FAULTY ITEMS
Kangaroo leather may show signs of natural scarring and battle wounds. These do not weaken the leather in any way. Just consider your grips to be very unique.
The life expectancy of our grips will be determined by the frequency of your training, volume of your training and specific gymnastics and/or barbell work.
The grips can stretch up to half a size more depending on how often the grips are “pulled” in training. You can take this into consideration when purchasing your size in grips.
If your grips have a manufacturing defect, we’ll gladly replace them within 12 months of purchase. Simply email us at support@roogrips.com with photos of the grips, your proof of purchase, and your current shipping address, and we’ll take care of the rest.